CANCELLATION OF ORDER
– Custom Made Items:
If your product was made by your specifications of finish and/or material your purchase is final and can only be canceled within 3 working days after the order is placed.
– All other Items:
After placing the order: you have 3 working days to cancel your order after placing it for a full refund. After that time frame, please contact email@example.com and your request will be handled on a case by case basis.
Once you receive the product: if you change your mind and wish to return your item you will have to inform us in writing to firstname.lastname@example.org within seven working days after you received it. We will provide you with returns instructions. It is your responsibility to return the item and its original packaging undamaged.
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to ensure full credit. “New and unused” means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
– Discounted Items:
Items offered a discounted price will only be eligible for store credit or exchange only. They will not be eligible for a refund.
Free gifts with purchase: Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.
Second Returns: You can return your exchanged item within 30 days from the delivery date of your original order. Please note that for second returns, we can not guarantee refunds, only store credits, or exchanges. Shipping fees may apply.
Items purchased under Passerini Trade Program or Preferred Business Program will not be eligible for a refund.
What Will Be Refunded:
Once we receive the item/s and packaging to our return address, we will process the refund within 30 days.
What is going to be refunded:
- The price paid for the goods
What is not going to be refunded:
- The shipping charges paid (both ways).
- Return shipping and insurance
- Customs Taxes to and from your Country when applicable.