FAQs
Passerini brings to your home a selection
of the best designer products from Italy.
Passerini stands as a worldwide destination for opulent furniture, with a dedicated emphasis on the excellence of Italian design and craftsmanship. Since our inception in 2012, we’ve captivated the global stage by showcasing a curated selection that highlights emerging designers, hidden master artisans, and revered design brands.
How Do I Make A Purchase?
In order to purchase our products please use the forms below the products to enquire on prices. It is important that you specify how you want the finish of the product, if you will provide fabric or if you want it as is. We are happy to call you back at any time to discuss and present you with options. Also please add on the comments your shipping address, and if you are a trade client. If you have any problems, please contact us at [email protected].
Can I Order COM/COL?
COM means Client’s Own Material, COL means Client’s Own Leather. We are looking to give our clients as much customization as possible. That’s why most of our upholstered products can be made with the client’s fabric or leather. When you inquire on our products choosing this option, you will have to ship to us the fabric or leather of your choice and we will deliver that piece finished with that material. You will find information on the amount of material requested for each piece. This way, you can match pieces from different brands in a completely integrated design.
How Do I Contact Customer Care?
If you have any questions which are not currently answered on our website, please contact us at Customer Care by email at [email protected].
Can I Order By Telephone?
It is possible to make an order by phone. Simply call a customer care representative on +1 (561) 225 – 1261. After providing us with the details of the item you wish to purchase and your shipping information, we will process your order. Note our business hours are on Eastern Standard time for both contact numbers.
How Do I Find A Specific Item?
If you know exactly what you are looking for, enter the Shop section of the website, where you will find the search field. Enter the words that best match your selection and you will be prompted a list of suitable products.
How Do I Know If An Item Is In Stock?
Most items are made to order. Each product indicates approximately the time of delivery of the product. This does not include the shipping times, that vary depending on the shipping destination.
Do your prices include sales tax, VAT or import duties?
No. Prices exclude sales tax, freight and duties. Florida sales tax is added where due. We do not sell on Delivered Duty Paid terms. For international orders, you are the importer of record and pay import duty, VAT and destination charges in your country directly.
What Payment Methods Does Passerini Accept?
We accept most credit cards and Bank Transfer.
Am I Able To Track My Order?
In most cases, we provide a tracking code. However, some ground shipping does not allow for automatic tracking. We will in that case from time to time check with the shipping company and alert you when the order is due to be delivered. In Case we have a tracking code, this will be sent to you by mail. Once in receipt of this tracking number, you can check the current status of your shipment. Alternatively, you can email us on [email protected] and we will track the order on your behalf.
Is My Personal Information Kept Private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details please read the Passerini LLC terms and conditions statement. In order to register as a user of Passerini LLC, we ask you to provide us with your name, mailing address, and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please opt out of our newsletter service, in your preferences area. In order to process credit card orders online, we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Please note that Passerini does not keep any of your payment details, and therefore these details are protected from any breach of security on the website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.
What deposit do you require?
Stock pieces are paid in full at order. Made to Order pieces and installed work require a 60% deposit, with the balance due before delivery or installation. Fabrics and leathers are paid in full at order. Your quotation may set a different schedule.
Can I cancel or return a piece?
Stock pieces cannot be cancelled once paid. Made to Order pieces cannot be cancelled once production begins. Delivered pieces are not returnable. Report any delivery damage within 72 hours. See Cancellations, Returns & Replacements.
How long is the warranty?
One year against defects in materials and workmanship. We repair or replace; we do not refund. See Cancellations, Returns & Replacements.
How do I know payment instructions are genuine?
We never change our banking instructions by email alone. If you receive a message that appears to change our bank details, do not act on it. Call us on +1 (561) 225-1261 to verify.
